Bounce Back: The not so smooth path to returning to business

Bounce Back: The not so smooth path to returning to business

01 Nov 2020, 14:00 - 15:00

London Travel Week Virtual

Both Carol and Nicole have walked and are walking the same “not so smooth path” - personally and in career, in leadership roles in hospitality/tourism organisations, and each started own business.

Nicole has done this through leading HR in 5 luxury hotel openings, disaster preparedness, response and recovery (hurricane Irma and other storms in the Caribbean that dramatically impact hospitality and tourism in beautiful yet challenging locations), coaching individuals to pivot in their career and much more.

Carol, through holding senior positions in marketing across the Caribbean Tourism Industry, dealing with a plethora of man-made and natural crises, to launching her own agency six weeks prior to the UK lockdown.

Both of them are in an industry that has taken a hammering in COVID – like the events business – but are taking the attitude that walking through fire is the only way to properly bounce back.

Register here for London Travel Week Virtual:


  • Carol Hay


    Founder & CEO

    McKenzie Gayle

    With her rich experience in the global tourism sector, Carol Hay has directed multi-national marketing portfolios spanning destination branding,...

  • Nicole Antonio-Gadsdon



    Banana Pepper HR

    The founder of Banana Pepper HR, Nicole has built her niche expertise over 20 years as an in-house HR Director as well as leading her own freelance...